You’re about to request a return, refund, or exchange from HUA YI EMPIRE SDN BHD 202601010627 (1672725-U). Here is precisely what qualifies, and what we need from the customer to act on it.
1. Eligibility For A Return Or Refund
As a rule, items are not exchangeable or refundable. An exception applies only where one of the following is true:
The wrong item was shipped to the customer.
The item does not match the specifications, description, features, or information advertised on the website.
The item arrived spoiled, damaged, or defective.
Delivery took longer than the timeline set out in our Shipping Policy.
2. Evidence The Customer Must Provide
No request can be processed without proof. The customer must supply:
A continuous unboxing video showing the unopened parcel, the shipping label, the packaging, and the item.
A first-use video, where the claim depends on how the item performs.
Any photographs, order details, or supporting documents we request.
3. Deadline For Requests
The customer must submit the request to huayi_empire@outlook.com within 24 hours of receiving the item.
A request made after the 24-hour window, or made without the evidence above, will be declined.
Questions about a return, refund, or exchange? We would rather sort it out than leave you guessing:
📧 Email: huayi_empire@outlook.com
🏢 Address: 23B, JALAN GAYA 1, TAMAN GAYA, 81800 ULU TIRAM JOHOR
🌐 Website: https://huayiempire.com/contact-us/