You’re about to cancel an order placed with HUA YI EMPIRE SDN BHD 202601010627 (1672725-U). Here is the window the customer has, and what happens next.
1. Cancellation Timeframe
Within 24 Hours: the customer can cancel for a full refund.
After 24 Hours: cancellation may no longer be possible once the order has been processed or shipped.
2. Requesting A Cancellation
The customer does not need to guess at the process. It runs as follows:
Contact our customer service team with the order number in hand.
We verify the order’s status and confirm whether it still qualifies for cancellation.
3. Refund Timeline
Approved Cancellations: the refund goes back to the customer’s original payment method.
Processing Time: allow 7–14 business days for the refund to land.
Questions about a cancellation? We would rather sort it out than leave you guessing:
📧 Email: huayi_empire@outlook.com
🏢 Address: 23B, JALAN GAYA 1, TAMAN GAYA, 81800 ULU TIRAM JOHOR
🌐 Website: https://huayiempire.com/contact-us/